At Anchor Data Systems the vast majority of EPoS and general system problems that are reported to our Service Department get resolved within a few minutes over the telephone or via online remote assistance.
Customers can expect cover from 9am – 5.30pm (weekdays) and 9am – 1pm (Saturdays).
We provide this essential service at no extra cost to all of our customers covered by Maintenance Contract and Rental Agreement.
Additional out-of-hours support can be arranged at an extra cost. Customers without relevant cover can avail of support on an individual chargeable basis.
All of our products come with a warranty as standard (usually one year unless specified) and varying maintenance options. After these expire you then have the option to extend your warranty and support by way of an annual maintenance contract. Frequently we offer maintenance cover on equipment that was not originally supplied by us (subject to terms & conditions) and significant discounts on longer term (3 years plus) maintenance contracts.
We can facilitate credit/debit card payments for all chargeable work although only during office hours. All our engineers are fully qualified/certified and will usually solve your problem within minutes, ensuring that you can get on with the smooth running of your business with the minimum of cost. Fill out the enquiry section above to request our latest costs.
|Key Features & Benefits for Maintenance & Rental Customers:||Included?|
|Free Parts and Labour on all Normal Repairs|
|Repairs can be carried out on-site at your premises or our workshop depending on what’s most convenient for you. Spare Parts are included|
|Free Telephone Support Assistance|
|Advice is readily available during office hours from our expert support staff at no extra cost. Most issues are easily fixed quickly via this method|
|Free Remote Access and Email Support|
|Using secure remote access software, we can “dial in” to your EPOS System with your permission to fix the majority of issues in an instant|
|Free Access to the Anchor Data Systems Online Forum|
|Sign up to our new FAQ Support Forum to access exclusive content, including the latest product info, downloads, and technical udates|
|Priority Rapid Response on all Support Calls and Consumable Orders|
|We strictly prioritise our support response and supplies calls for those customers with maintenance or rental cover|
|Huge Discounts and Savings on most Consumables and Accessories|
|Exclusive deals on various products including till rolls, credit card rolls, barcode labels, loyalty cards and a host of other consumables|
|Free Annual Equipment Service (Preventative Maintenance)|
|Where necessary our Service Staff will ensure the continued smooth running of your hardware by carrying out a thorough annual service|
(Sub-Contract / Outsourcing Options):
Are you looking for an established, reputable EPoS supplier in Northern Ireland or the Republic of Ireland (ROI) to provide Third-Party On-Site technical support and assistance to your customers? Well look no further! We currently offer complete support for numerous EPoS companies whose customers are located throughout the region. Usually these suppliers are based in the Republic of Ireland or the UK mainland, so it’s much more convenient and economical to subcontract, especially with our low cost 3rd party rates and packages.
Support can be offered on an individual basis or over a particular time period via maintenance contract. Generally, we can carry out repairs or reprogram most EPOS equipment (Hardware & Software) provided background information/parts are available. When carrying out repairs, we only use parts approved by the manufacturer.
All Anchor Data System’s engineers are trained to the highest standard and have a wealth of EPOS experience gained over the years. Rest assured, we adhere to a strict confidentiality policy when dealing with 3rd party maintenance issues, as we are dealing with your customers on your behalf. We always provide you with complete details of all work carried out. Just a few of our most recent clients who have taken advantage of our low cost 3rd party support include: Henderson Group (Spar, Vivo, Eurospar), ImpetusUK (Giant’s Causeway Visitor Centre), Tempus FM (Guess, Belfast), and ARC Services (Four Seasons Health Care, Menarys, Ulster University, Belfast Trust Hospitals).
Why not contact us to see what we can do for you? You could quite literally save your company a fortune! For complete details or pricing, simply call 028 9074 0315 or just click on the Contact button below to request our latest support costs.